Gaya APA

Tjiptono, F., Chandra, G. (2011). Service, Quality & Satisfaction ( Edisi 3 ) (ed 3). Yogyakarta: Universitas 45 Makassar.

Gaya MLA

Tjiptono, Fandy., Chandra, Gregorius. "Service, Quality & Satisfaction ( Edisi 3 )". ed 3 Yogyakarta: Universitas 45 Makassar, 2011. Text.