Gaya APA
Rangkuti, F. (2002).
Mesturing Customer Satisfaction : Gaining Customer Relationship Strategy .
Jakarta:
Gramedia Pustaka Utama.
Gaya MLA
Rangkuti, Freddy.
"Mesturing Customer Satisfaction : Gaining Customer Relationship Strategy".
Jakarta:
Gramedia Pustaka Utama,
2002.
Text.